It is an age old maxim that, in life, it's 'not what you do but the way that you do it'; and that could not be truer than in the giving of Wealth Management and Financial Planning. All clients, whether they are private individuals or large companies, require a bespoke service, tailored to their needs, empathetic to their requirements and delivered in a manner that is enjoyed, valued and appreciated.
Clients want a service that makes them feel special.
At English Mutual however, we believe that, just as important as 'how you do it' is 'who you do it with.'
The ability to provide a ‘special’ kind of service requires people who have the vital skills, attitudes and ethics to deliver it, united by the same core values and commitment to excellence.
We pick our people very carefully. English Mutual has grown organically into a company with a 'family culture' of which we are very proud. The vast majority of those working within the organisation came to work here because they knew someone within the company and had friends here, or had heard about the way we do business and how we treat people, both internally and externally. They wanted to become part of our story. To find a decent, transparent, motivating and appreciative place to work and to find a safe, value driven home for their clients.
To join they had to have the right levels of experience and the absolute ability to do the job for which they were recruited; a proven track record of high achievement; an understanding of good customer service; an excellent work ethic, empathy, decency and a great sense of humour.
Our Financial Planners, management team and back-office staff have been hand-picked; each of them recruited steadily and surely; each recruited under the same set of values. As a result, English Mutual people come from all corners of the country. They have a variety of backgrounds and an even wider range of interests. Each is a different person, with each individual bringing something new, something interesting and something positive to the group.
All committed to the delivery of Perfect Financial Sense.